Privacy Policy
Your privacy is fundamental to how we operate designvision Ltd. This comprehensive policy outlines our commitment to protecting your personal data and ensuring transparency in all our interactions.
Information We Collect
At designvision Ltd, we collect various types of information to provide and improve our services to you. The information we collect falls into several categories:
Personal Information You Provide
When you interact with our website, services, or contact us directly, you may voluntarily provide personal information including:
- Contact information such as name, email address, phone number, and mailing address
- Account credentials and authentication information
- Communication preferences and marketing consents
- Feedback, inquiries, and support requests
- Portfolio submissions and project-related information
- Payment information (processed securely through third-party providers)
Information Collected Automatically
Our website automatically collects certain information to enhance your browsing experience and improve our services:
- Device information including IP address, browser type, operating system
- Usage data such as pages visited, time spent on pages, referring websites
- Cookies and similar tracking technologies (see our Cookie Policy for details)
- Location data based on your IP address (general geographic location)
- Performance and error data to identify and fix technical issues
Information from Third Parties
We may receive information about you from third-party sources in certain circumstances:
- Social media platforms when you connect or interact with our accounts
- Business partners and service providers who assist in our operations
- Publicly available sources to verify information and prevent fraud
- Analytics providers who help us understand user behavior and preferences
Quick Navigation
How We Use Your Information
Service Provision
We use your information to provide, maintain, and improve our design and development services, respond to your inquiries, and process transactions.
Analytics and Improvement
We analyze usage patterns to understand how visitors interact with our website, identify popular content, and continuously improve our services and user experience.
Communication
We use your contact information to send important updates about your projects, respond to inquiries, provide customer support, and send newsletters (with your consent).
Legal Compliance
We process your information to comply with legal obligations, respond to lawful requests, protect our rights and property, and ensure the security of our services.
Marketing (With Consent)
With your explicit consent, we may use your information to send promotional materials, inform you about new services, and share relevant industry insights and company updates.
Security and Fraud Prevention
We use your information to detect and prevent fraudulent activities, secure our systems, and protect both our users and our company from security threats and unauthorized access.
Information Sharing and Disclosure
We understand that your personal information is valuable and sensitive. We do not sell, rent, or trade your personal data to third parties for their marketing purposes. However, we may share your information in the following limited circumstances:
Service Providers
We work with trusted third-party service providers who assist us in operating our business, including hosting services, payment processors, analytics providers, email service providers, and customer support tools. These providers are contractually bound to protect your information and use it only for specified purposes.
Legal Requirements
We may disclose your information if required by law, court order, government request, or to protect our rights, property, or safety, or that of our users or others. This includes sharing information to investigate, prevent, or take action regarding illegal activities, security breaches, or potential threats to safety.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the transaction. We will notify you of any such change and provide information about how your data will be handled under the new entity.
Consent
We may share your information with third parties when you have explicitly consented to such sharing or when it is necessary to fulfill a request you have made (such as sharing project information with specified collaborators).
International Data Transfers
If we transfer your personal information outside the European Economic Area (EEA) or your country of residence, we ensure appropriate safeguards are in place, including standard contractual clauses or adequacy decisions, to protect your data in accordance with applicable privacy laws.
Data Security and Protection
Encryption and Security Measures
We implement industry-standard encryption protocols (SSL/TLS) to protect data transmission and store sensitive information using advanced encryption algorithms. Our systems employ multi-factor authentication, secure access controls, and regular security audits.
Access Controls and Monitoring
We maintain strict access controls to ensure only authorized personnel can access personal data. All access is logged and monitored, and employees receive regular training on data protection and privacy best practices.
Regular Updates and Maintenance
Our security infrastructure is continuously updated with the latest patches and improvements. We conduct regular vulnerability assessments and penetration testing to identify and address potential security weaknesses proactively.
Your Privacy Rights
Right to Access
You have the right to request access to the personal information we hold about you, including details about how we process your data and with whom we share it.
Right to Rectification
You can request that we correct or update any inaccurate or incomplete personal information we have about you. We will promptly update our records upon verification.
Right to Erasure
You may request that we delete your personal information under certain circumstances, such as when the data is no longer necessary for the purposes it was collected or when you withdraw consent.
Right to Data Portability
You can request a copy of your personal information in a structured, commonly used, and machine-readable format so you can transfer it to another service provider if desired.
Right to Restrict Processing
You can ask us to restrict how we process your personal information in certain situations, such as when you contest the accuracy of the data or object to our processing activities.
Right to Object
You can object to our processing of your personal information for direct marketing purposes or when we rely on legitimate interests as the legal basis for processing.
How to Exercise Your Rights
To exercise any of these rights, please contact us using the information provided below. We will respond to your request within one month (or within the timeframe required by applicable law). We may require additional information to verify your identity before processing your request.
Important Notes:
- • We will not discriminate against you for exercising your privacy rights
- • Some rights may be subject to legal or contractual limitations
- • We may retain certain information for legitimate business purposes or legal compliance
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law.
Active Account Data
We retain your information while your account is active and for a reasonable period after account closure to comply with legal obligations and resolve disputes.
Project-Related Information
Project files, communications, and related personal information are retained for the duration of our business relationship and for record-keeping purposes thereafter.
Marketing Communications
If you have subscribed to our newsletter or marketing communications, we retain your information until you unsubscribe or request deletion.
Legal Compliance
Some information may be retained for longer periods to comply with legal obligations, tax requirements, or regulatory authorities.
Automatic Deletion
When we no longer need your personal information, we securely delete or anonymize it. For anonymized data, we ensure that individual identification is no longer possible while maintaining the statistical value of the information.
International Data Transfers
As a UK-based company that serves clients globally, we may transfer your personal information to countries outside your country of residence. When we do so, we ensure appropriate safeguards are in place to protect your data.
Adequacy Decisions
We prioritize transfers to countries that the European Commission or relevant authorities have determined provide an adequate level of data protection.
Standard Contractual Clauses
When transferring data to countries without adequacy decisions, we use European Commission-approved Standard Contractual Clauses to ensure equivalent protection.
Additional Safeguards
We implement additional technical and organizational measures, including encryption, access controls, and regular audits of our international partners.
Our Global Reach
Children's Privacy
Our services are not directed to children under the age of 16, and we do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under 16 without parental consent, we will take steps to delete such information promptly.
If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately so we can take appropriate action.
Contact Us
Get in Touch
Address
designvision Ltd
45 King Street, London
SW1Y 6RP, United Kingdom
Data Protection Officer
For privacy-specific inquiries or to exercise your rights, you can also contact our dedicated Data Protection Officer directly at [email protected].
Quick Links
This privacy policy was last updated on December 2024 and may be updated from time to time. We will notify you of any material changes by posting the new privacy policy on this page and updating the "last updated" date.